Privacy Policy

Effective Date: April 25, 2025

At Verveance, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make a purchase through our store. By using our site, you consent to the data practices described below.

1. Information We Collect

When you use our website, we collect information necessary to process and fulfill your orders, improve your experience, and communicate with you. This includes:

Information you provide directly

Name, Email Address, Phone Number
Billing and Shipping Address
Order Details (product selections, quantities)
Support Queries (via support@verveance.com)
Email Preferences (if you opt into newsletters or promotions)

Information collected automatically

Device & Browser Info: IP address, browser type, operating system
Usage Data: Pages visited, time spent, referring pages
Cookies: For cart functionality, login sessions, and analytics

2. How We Use Your Information

We use the collected data to:

Fulfill and ship your orders
Communicate order updates, promotions (only with consent), and respond to inquiries
Manage returns, refunds, and support-related issues
Improve our website performance and customer experience
Prevent fraudulent transactions or account misuse

All customer service and support is handled via support@verveance.com, and inquiries may be referenced internally for training or quality purposes.

3. Third-Party Sharing

We only share your information with trusted third parties necessary for running our store. These include:

WooCommerce & Extensions – to power the online shop
Payment Processors – to handle secure transactions (we do not store your full payment details)
Shipping Partners – to deliver your order accurately and on time
Email Providers – for order confirmations and updates
Analytics Services – to improve website performance

4. Your Privacy Rights

Depending on your location, you may have the right to:

Access or request a copy of the data we hold about you
Request correction or deletion of inaccurate or outdated data
Opt out of email marketing at any time
Request that we limit or stop processing your data

To make any such requests, email support@verveance.com

5. Cookies

Our website uses cookies to:

Maintain shopping cart sessions
Store your login/session data securely
Collect anonymous data for analytics

You can manage cookie settings in your browser. Disabling them may affect how our store functions (e.g., you may not be able to complete a purchase).

6. Data Retention

We retain your order and customer data for as long as necessary to fulfill your purchase, handle customer support issues, or meet legal obligations. Typically, order records are retained for up to 7 years for tax and audit purposes.

7. Data Security

We implement industry-standard measures to protect your data. This includes SSL encryption, secure payment gateways, limited internal access, and regular security updates via our e-commerce platform.

While no system is 100% secure, we take every reasonable precaution to safeguard your personal information.

8. Children’s Privacy And Online Safety

Verveance does not knowingly collect personal data from children under the age of 16. If we become aware that a child has submitted information, we will delete it immediately.

9. Changes To This Policy

This Privacy Policy may be updated occasionally to reflect changes in our practices, WooCommerce integrations, or applicable laws. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Email: contact@verveance.com for general inquiries and support@verveance.com for technical or product related concerns
Website: www.verveance.com